Frequently Asked Questions (FAQ)
Q: How long will it take to receive my order?
A: All our items undergo a strict quality control process. Orders require 3-5 business days of processing before they ship out. Once dispatched, estimated transit times are 6-10 business days for the US and UK, and 6-12 business days for Canada, Australia, and Europe. (For more details, please visit our [Shipping Policy - https://mewvia.com/pages/shipping-policy])
Q: How much does shipping cost?
A: We proudly offer Free Shipping on all US orders with no minimums, and Free Shipping on Worldwide orders over $60! For orders that do not meet these thresholds, shipping rates will be calculated and displayed at checkout.
Q: What payment methods do you accept?
A: Currently, we exclusively accept payments through PayPal. PayPal is a secure and trusted payment gateway that allows you to pay using your PayPal balance or a linked credit/debit card. Even if you do not have a PayPal account, you can still securely check out as a guest using your credit card through the PayPal gateway.
Q: Can I change or cancel my order?
A: We understand that you may change your mind! We allow order modifications or cancellations within 12 hours of placing the order. Please email us at support@mewvia.com as soon as possible. Once an order has entered the processing or shipping phase after 12 hours, we are unable to cancel or modify it.
Q: What if I receive a damaged or incorrect item?
A: We are so sorry if this happens! We want you to love your items. Please email us at support@mewvia.com within 10 days of delivery with a clear photo of the issue and your order number. Our team will verify the issue and make it right for you right away by sending a replacement or issuing a refund.
Q: How do I return or exchange an item?
A: We are so sorry if this happens! We want you to love your items. Please email us at support@mewvia.com within 30 days of delivery with a clear photo of the issue and your order number. Our team will verify the issue and make it right for you right away by sending a replacement or issuing a refund. (Please read our full [Return & Refund Policy - https://mewvia.com/pages/refund-policy] for detailed instructions.)
Q: How can I track my order?
A: Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number. You can use this number to track your package on our tracking page or the carrier's website. Please allow a few days for the tracking information to update in the system.