Frequently Asked Questions (FAQ)
Q: How long will it take to receive my order?
A: All our items undergo a strict quality control process. Orders require 3-5 business days of processing before they ship out. Once dispatched, estimated transit times are 6-10 business days for the US and UK, and 6-12 business days for Canada, Australia, and Europe. (For more details, please visit our [Shipping Policy - https://mewvia.com/pages/shipping-policy])
Q: How much does shipping cost?
A: We proudly offer Free Shipping on all US orders over $45, and Free Shipping on Worldwide orders over $60! For orders that do not meet these thresholds, shipping rates will be calculated and displayed at checkout.
Q: What payment methods do you accept?
A: Currently, we exclusively accept payments through PayPal. PayPal is a secure and trusted payment gateway that allows you to pay using your PayPal balance or a linked credit/debit card. Even if you do not have a PayPal account, you can still securely check out as a guest using your credit card through the PayPal gateway.
Q: Can I change or cancel my order?
A: We understand that you may change your mind! We allow order modifications or cancellations within 12 hours of placing the order. Please email us at support@mewvia.com as soon as possible. Once an order has entered the processing or shipping phase after 12 hours, we are unable to cancel or modify it.
Q: What if I receive a damaged or incorrect item?
A: We are so sorry if this happens! We want you to love your items. Please email us at support@mewvia.com within 10 days of delivery with a clear photo of the issue and your order number. Our team will verify the issue and make it right for you right away by sending a replacement or issuing a refund.
Q: How do I return or exchange an item?
A: We accept returns and exchanges within 30 days of delivery for items in brand-new, unused condition. Please note that for returns due to "change of mind" or "ordered the wrong model," the customer is responsible for the return shipping costs. We do not charge any restocking fees. To start a return, please contact us at support@mewvia.com. (Please read our full [Return & Refund Policy - https://mewvia.com/pages/refund-policy] for detailed instructions.)
Q: How can I track my order?
A: Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number. You can use this number to track your package on our tracking page or the carrier's website. Please allow a few days for the tracking information to update in the system.