Return & Refund Policy

We want you to love your Mewvia case! If something isn’t quite right, we are here to help. You have 30 days from the date of delivery to return or exchange your item.

🌱 A Note on Mindful Purchasing
At Mewvia, we prioritize quality and sustainability. To ensure every case meets our high standards, each item undergoes a thorough quality inspection and careful packaging before it leaves our fulfillment center. Because we are a small team dedicated to reducing environmental waste, we kindly ask you to double-check your phone model before placing an order to ensure a perfect fit.

Return Eligibility
To be eligible for a return, your item must be:
  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Promo Orders (e.g., Buy 2 Get 1 Free): If you return part of a promotional bundle, the items you keep will be charged at their regular full price, and your refund will be adjusted accordingly.
  • Non-returnable: Gift cards and Clearance items are final sale.
Exchanges We accept exchanges within 30 days of delivery.
  • Defective or Wrong Item Sent: If the item is defective or we made a mistake, we will gladly send you a replacement at no extra cost.
  • Ordered the Wrong Model: If you accidentally ordered the wrong phone case model and would like an exchange, please contact us at support@mewvia.com. Please note that you will be responsible for the return shipping costs. Once we receive the returned item in its original condition, we will ship the correct model to you.
Damaged or Incorrect Items Oops! If your case arrives damaged or we sent the wrong item, please email us within 10 days of delivery. Include your order number and a clear photo of the issue. We will send a replacement at no cost to you!
Return Shipping & Fees
  • Customer Responsibility: You will be responsible for return shipping costs for "change of mind" or "ordered the wrong phone model" returns. Original shipping costs are non-refundable.
  • Our Responsibility: We cover all shipping costs if the item is defective or we made a mistake.
  • No Restocking Fee: We do not charge any restocking fees for your returns.

How to Start a Return

  1. Contact Us: Email us at support@mewvia.com with your Order Number and the reason for your return.

  2. Get Instructions: Our team will respond within 1-2 business days with the official return address and specific instructions.

  3. Ship Your Item:

    ⚠️ Important: Please do not send returns to the address on your shipping label. This is a fulfillment center that cannot process returns, and your package may be lost.

  4. Refund Processed: Once your return is received and inspected, your refund will be automatically applied to your original payment method within 5-10 business days.